Privacy Policy
Effective 5 August 2026
Scoliosis Bracing South Africa (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with South Africa’s Protection of Personal Information Act (POPIA). This policy explains what information we collect through https://scoliosisbracing.co.za, how we use it, and your rights regarding that information.
Information We Collect
When you use our contact form, we collect the information you provide directly — typically your name, email address, phone number and the content of your message. We do not collect medical or health information through this website; any such information is shared directly with your chosen accredited fitter, who is independently responsible for its handling.
How We Use Your Information
We use the information you submit solely to respond to your enquiry and, where relevant, to connect you with an accredited fitter in our network. We do not sell or rent your personal information to third parties.
Cookies
This website uses Google Analytics 4 to measure how visitors use the site, such as which pages are viewed and from which country or device. Google Analytics sets cookies in your browser and collects usage data, which Google processes on our behalf. We do not use advertising cookies. You can block analytics cookies in your browser settings or with Google’s opt-out browser add-on. If our use of cookies changes, this policy will be updated accordingly.
Voice Assistant
This website offers an optional AI voice assistant, provided by ElevenLabs. It only starts when you choose to use it, and it asks for access to your microphone at that point. Your voice and the conversation are processed by ElevenLabs to answer your questions. Please do not share personal or medical details with the assistant; for anything specific to your condition, speak to your chosen fitter.
Third-Party Links
Our site links to independently operated fitter practices and other third-party resources. We are not responsible for the privacy practices or content of those external sites — please review their own privacy policies.
Data Security
We take reasonable technical and organisational measures to protect the information you share with us against loss, misuse or unauthorised access.
Your Rights
Under POPIA, you have the right to request access to, correction of, or deletion of your personal information held by us. To exercise any of these rights, contact us using the details below.
Contact Us
For any questions about this privacy policy or your personal information, contact us at info@scoliosisbracing.co.za or WhatsApp +27 76 883 9526.